Return & Refund Policy

  1. According to the implementation list for Kuwait’s Consumer Protection Law 39 / 2014 – Chapter Six: Product replacement and return regulations – Rule 24
    “1- The customer has the right to replace products or return them and be fully refunded within a time period of 14 days from the date of purchase unless there is an exception announced by the seller or the product is known to have a longer grace period”
  2. According to the implementation list for Kuwait’s Consumer Protection Law 39 / 2014 – Chapter Six: Product replacement and return regulations – Rule 25
    “The customer has no right to request a replacement or return in the following cases:
    1- If the customer knows about the problem or defect that exists in the product beforehand and it is recorded in the invoice and the customer accepted the product at such condition.
    2- The product’s nature or its packaging nature prevents it from being replaced or returned in a way which makes it impossible to resell the product unless the product contained manufacturing problems or defects that differ from the default conditions.
  3. The original invoice has to be presented when demanding a service, replacement or return.
  4. Delivery charges:
    a. Delivery charges are calculated as an added value to the sub-total of the order
    b. Delivery charges are not reimbursed in cases where the reason for return/replacement is the customer’s decision and not due to a technical problem
    c. In case of order cancellation before the order is out for delivery, delivery charges will be reimbursed to the customer
  5. Reimbursement will be based on the payment method:
    • Cash on Delivery (COD): Reimbursement will be done upon receiving the products and confirming their eligibility for return and refund
    • K-Net/Credit Card: The transfer time for reimbursements can range between 7 to 15 working days depending on the bank’s processes